Return Policy

Return Policy - S & E United Joinery Limited

Thank you for shopping at S & E United Joinery Limited. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

   1.1 Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom-made or personalized items are not eligible for return unless they are defective or damaged upon receipt.

   1.2 Timeframe: You have [insert number] days from the date of purchase to initiate a return.

2. Refunds

   2.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

   2.2 Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.

   2.3 Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

   3.1 Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will replace the item at no additional cost to you.

   3.2 Exchange Process: If you need to exchange an item for the same product, please contact us to arrange the exchange. You may be responsible for any additional shipping costs associated with the exchange.

4. How to Initiate a Return

   To initiate a return, please contact us at [insert contact information]. Please include your order number and a brief explanation of the reason for the return. We will provide you with further instructions on how to proceed with the return.

5. Damaged or Incorrect Items

   If you receive a damaged or incorrect item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either by issuing a refund or sending a replacement item.

6. Contact Us

   If you have any questions about our return policy or need assistance with a return, please contact us at [insert contact information].

By making a purchase from S & E United Joinery Limited, you agree to abide by the terms of this return policy. We reserve the right to update or change this policy at any time without prior notice.